better error tracking

Bot/main.py

@@ -44,6 +44,7 @@ config = {
     "username": "",
     "password": "",
     "sub_name": "",
+    "ban_template": "",
     # numeric settings are stored as integers here rather than strings
     "max_days": 180,
     "max_posts": 180,
@@ -133,9 +134,11 @@ def send_modmail(reddit: praw.Reddit, subreddit: str, subject: str, msg: str) ->
     try:
         print("Sending modmail via api/compose/")
         reddit.post("api/compose/", data=data)
-    except Exception:
+    except Exception as e:
-        # fallback/report if necessary
         print("Failed to send modmail with new method")
+        import traceback
+        print("Exception details:", repr(e))
+        print(traceback.format_exc())
         raise
 
 

Bot/utils/actions.py

@@ -33,13 +33,20 @@ def get_flair(flair: str) -> Flair:
 
 
 def modmail_removal_notification(submission: Row, method: str) -> str:
+    try:
+        from config import config as bot_config
+        ban_template = bot_config.get("ban_template", "Your custom ban message is not configured. Please contact the moderators for more information.")
+    except Exception:
+        ban_template = "Your custom ban message is not configured. Please contact the moderators for more information."
+
+    ban_text = ban_template.format(post_id=submission.post_id)
     return f"""A post has been removed
 
 OP: `{submission.username}`
 
 Title: {submission.title}
 
-Post ID: https://old.reddit.com/comments/{submission.post_id}
+Post ID: https://sh.reddit.com/comments/{submission.post_id}
 
 Date created: {submission.record_created}
 
@@ -47,11 +54,8 @@ Date found: {submission.record_edited}
 
 Ban Template;    
 
-    [Deleted post](https://reddit.com/comments/{submission.post_id}).    
+    {ban_text}
-        
+"""
-    Deleting an answered post, without marking it solved, is against our rules.     
-
-    You can read [our rules](https://reddit.com/r/MinecraftHelp/wiki/rules) to see if you're eligible to appeal this ban."""
 
 
 # default template used when resetting the configuration.  this mirrors
@@ -68,6 +72,7 @@ config = {
     "username": "",
     "password": "",
     "sub_name": "",
+    "ban_template": "",
     # numeric settings are stored as integers here rather than strings
     "max_days": 180,
     "max_posts": 180,

docker-compose.yml

@@ -15,3 +15,4 @@ services:
       MAX_DAYS: "${MAX_DAYS}"            # strings are converted to ints when the
       MAX_POSTS: "${MAX_POSTS}"          # corresponding config value is an int
       SLEEP_MINUTES: "${SLEEP_MINUTES}"  
+      BAN_TEMPLATE: "${BAN_TEMPLATE}"

example.env

@@ -15,4 +15,6 @@ SUB_NAME=example_subreddit
 MAX_DAYS=180
 MAX_POSTS=180
 SLEEP_MINUTES=5
+# Ban template option
+BAN_TEMPLATE=your_ban_template_here
 

populate_config.py

@@ -11,6 +11,7 @@ CONFIG_KEYS = [
     "max_days",
     "max_posts",
     "sleep_minutes",
+    "ban_template",
 ]
 
 DEFAULTS = {
@@ -23,6 +24,7 @@ DEFAULTS = {
     "max_days": 180,
     "max_posts": 180,
     "sleep_minutes": 5,
+    "ban_template": "",
 }
 
 # Try both plain and DP_ prefix for env vars